Greenberg1, douglas dankel ii1, and borko furht2 1university of florida, gainsville, florida, 2florida atlantic university, boca raton, florida abstract. Increasing profitability, gaining market share, improving customer service, and delivering products faster are some of the organizational performance gains possible with electronic commerce. Jun 20, 2017 introduction, electronic commerce framework, the anatomy of ecommerce applications, ecommerce consumer applications, ecommerce organization applications,consumer oriented applications, mercantile process models, mercantile models from the consumers perspective, mercantile from the merchants perspective. Range of services that may will be offerd by banks in future, these services range from online service to real time financial information from anywhere in world.
First, the initial personal choice of the internet as a medium for information consumption underpins consumer adoption of internet banking. The following are the benefits of ecommerce to consumer. This type of ecommerce is characterized by the growth of electronic marketplaces. As the internet is a mass medium, mass media theories may be helpful in explaining why people choose the internet for general message consumption. Introduction to ecommerce 1 learning objectives c to understand the complexity of ecommerce and its many facets. Ecommerce 9 locate more customers, best suppliers, and suitable business partners across the globe. A comprehensive introduction to the underlying technologies of ecommerce.
What are the four types of consumer oriented applications of e commerce. Generally, these transactions are conducted through a third party, which provides the online platform where the transactions are actually carried out. Electronic commerce or ecommerce refers to a wide range of online business activities for products and services. The e commerce notes pdf ecommerce pdf notes book starts with the topics covering electronic commerce frame work, consumer oriented electronic commerce, electronic payment systems, inter organizational commerce, lntra organizational commerce, corporate digital. Businessto consumer e commerce, or commerce between companies and consumers, involves customers gathering information.
Without a physical shop, it offers products that cannot be physically inspected or immediately delivered, and are paid for usually with credit card. Most of those that capture the public attention are consumeroriented such as, tesco. Ecommerce is usually associated with buying and selling over the internet, or conducting. The technical definition of multimedia is the use of digital data in more than one format, such as the combination of text, audio, video, images, graphics, numerical data, holograms, and animations in a computer file document. Purchasing and selling online small businesses that are considering purchasing or selling. A content oriented architecture for consumer tobusiness e commerce joshua h. Ecom chap 4 consumer oriented ecommerce authorstream presentation. To maintain all these features in ecommerce we undergo the concept of consumer oriented ecommerce which helps in satisfaction of the customer. Consumer oriented applications, mercantile process models, mercantile models. Eretailing or online retailing is the selling of goods from businessto consumer through electronic stores that are designed using the electronic catalog and shopping cart model. Jun 30, 2016 multimedia content can be considered both fuel and traffic for electronic commerce applications. Summary of proceedings consumers, electronic commerce.
The internet allowed the creation of a new retailing technology. Summary of proceedings consumers, electronic commerce and. Its impact on consumer behavior 5 monitor or control that other party p. Various small business areas like retail, manufacturing and wholesale companies are utilizing ecommerce. Businesstoconsumer ecommerce, or commerce between companies and consumers, in.
Here you can download the free lecture notes of e commerce pdf notes ec notes materials with multiple file links to download. The fast and dramatic changes in information technology specially in last one decade has given new concept of marketing in which buyer and seller do not see each other face to face nor see the goods physically. Read this article to learn about the meaning, advantages and disadvantages of ecommerce. E commerce improves the brand image of the company. Introduction, electronic commerce framework, the anatomy of e commerce applications, e commerce consumer applications, e commerce organization applications, consumer oriented applications, mercantile process models, mercantile models from the consumer s perspective, mercantile from the merchants perspective. This means that the two computers communicating with each other keep the connection. Various small business areas like retail, manufacturing and wholesale companies are utilizing e commerce. Consumer tobusiness c2b systems represent the future of ecommerce.
Electronic commerce, consumer search and retailing cost. Electronic business methods enable companies to link their internal and external data processing systems more efficiently and flexible, to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers. Define e commerce and explain the benefits of electronic commerce. E commerce has similarities with catalogue retailing. The influence of culture on consumer oriented electronic commerce adoption. Consumer oriented ecommerce applications, mercantile process. Business to business electronic commerce by aditya ghoses slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
People purchase products and services are the most based on their level of trust in. The following characteristics are essential for consumer oriented e commerce. Increased use of smart mobile services and internet as a new. Consumer oriented ecommerce applications, mercantile process model. Conference on enterprise information systems, port, portugal, april 2004. This book explores the full range of technologies, protocols, and techniques necessary for building successful ecommerce sites.
The following characteristics are essential for consumer oriented ecommerce. Consumer oriented applications, mercantile process models, mercantile models from the consumers perspective, mercantile from the merchants perspective. Introduction, electronic commerce framework, the anatomy of ecommerce applications, ecommerce consumer applications, ecommerce organization applications. Some fundamental business issues must be addressed before consumer oriented e commerce can become widespread, including. Micro transactions of information microtransaction is a business model where users can purchase virtual goods via micropayments. What are the four types of consumeroriented applications of e. Eretailing or online retailing is the selling of goods from businesstoconsumer through electronic stores that are designed using the electronic catalog and shopping cart model. Data mining is being used in many form of databases like flat file, data warehouses, object oriented databases and etc.
E commerce its concerned with systems and business processes that support creation of information sources effective and efficient interaction among producers, consumers, intermediaries and sellers movement of information on global networks types of e commerce tangible goods digital goods software, music audio, text. This book explores the full range of technologies, protocols, and techniques necessary for building successful e commerce sites. Zhou et al online shopping acceptance model consumeroriented view of online shopping in this study. Four types of consumer oriented applications in e commerce are as follows. Classifications, impact of ecommerce on business models. Range of services that may will be offerd by banks in future, these services range from online service to real time. Consumertoconsumer ecommerce or c2c is simply commerce between private individuals or consumers. Oriented electronic commerce generally speaking, ecommerce concerns the sale and purchase of goods and services by. Four types of consumer oriented applications in ecommerce are as follows. When most people think of ecommerce, this type is the first that comes to mind. Such knowledge is essential to customer relationship. Understanding consumer adoption of internet banking. If you continue browsing the site, you agree to the use of cookies on this.
Multimedia content can be considered both fuel and traffic for electronic commerce applications. Benefits of utilizing ecommerce in business are inspiring lot of companies to utilize e commerce to their small business. Thecrec centerfor researchin electronic commerce at the universityof texashas developed a conceptual framework for how the internet economy works. Ecommerce helps organizations to reduce the cost to create process, distribute, retrieve and manage the paper based information by digitizing the information. Introduction, electronic commerce framework, the anatomy of ecommerce applications, ecommerce consumer applications, ecommerce organization applications,consumer oriented applications, mercantile process models, mercantile models from the consumers perspective, mercantile from the merchants perspective.
This paper reports a study which addresses one question related to trust. Traditional retailing cntd franchise stores a single marketing and brand, but individual store may be run by a different management, with a fee paid back to franchisee. As the competition in ecommerce is intensified, it become s more important for online retailers to understand the antecedents of consumer acceptance of online shopping. Tips and strategies for attracting and keeping online customers are also presented. Computer engineering assignment help, four types of consumer oriented applications of ecommerce, what are the four types of consumer oriented applications of ecommerce. Marketing takes advantage of commerce analytics which helps with digital, cross channel, social and sentiment analytics. Ec complete pdf notesmaterial 2 download zone smartzworld. Consumer to consumer c2c consumer to consumer c2c type e commerce encompasses all electronic transactions of goods or services conducted between consumers. Businesstoconsumer b2c ecommerce involves businesses introducing products and services to consumers via internet technologies. The number of internet users worldwide at the end of 2002 was estimated by the interna. Consumer oriented applications, mercantile process models, mercantile models from the consumer s perspective, mercantile from the merchants perspective. Abstract information technology has been playing a vital role in the future development of financial sectors and the way of doing business in an emerging economy like bangladesh.
Bec is more focused than cec, since it has many fewer users. Pdf electronic commerce is a relatively new concept that crept into the business vocabulary during the 1970s. Less public ity is given to the way the internet can be used for businesstobusiness electronic commerce, although such commerce is a. A study on benefits and challenges in an emerging economy. Trust has a vital influence on consumer activities and thereby on e commerce success. Frontiers of electronic commerce kalakota, whinston, pearson 2. B2c businesstocustomer electronic commerce is generally understood mostly as selling goods or services to people final consumers. Benefits of utilizing ecommerce in business are inspiring lot of companies to utilize ecommerce to their small business. Electronic catalogs ecatalogs are used in both consumer oriented electronic commerce cec and businesstobusi ness oriented electronic commerce bec.
Electronic commerce describes the buying and selling of products, services, and information via computer networks including the internet. In a b2b commerce scenario, it is very common to have pricing and promotions being driven off a contract with the external b2b entity participating in commerce. Ecommerce has a number of applications in retail and wholesale. Online services the electronic commerce department can assist with the majority of services accessed through this page. It also pertains to any form of business transaction in which the parties interact electronically rather than by physical exchanges or direct physical contact. As the competition in e commerce is intensified, it become s more important for online retailers to understand the antecedents of consumer acceptance of online shopping. A comprehensive introduction to the underlying technologies of e commerce.
Some of these services are already being offered and others are planned for future, although these are simple but they. Ecommerce activities have shown a steady and rapid growth. The convergence of money, commerce, computing and networks is laying the foundation for a global consumer market place. Obtain input on draft feasibility studies concerning electronic commerce standards for consumers copies of the draft studies provided to participants in advance of the workshop increase stakeholder understanding of the strengths and weaknesses of the standards process for the development and implementation of consumeroriented standards. Ecommerce has similarities with catalogue retailing. The most common applications of ecommerce are as follows. For many users, they are the primary entry point to a companys products and services. E commerce 9 locate more customers, best suppliers, and suitable business partners across the globe. E commerce helps organizations to reduce the cost to create process, distribute, retrieve and manage the paper based information by digitizing the information. The most common applications of e commerce are as follows. Consumer oriented e commerce application slideshare. The e commerce notes pdf ecommerce pdf notes book starts with the topics covering electronic commerceframe work, consumer oriented electronic commerce, electronic payment systems, inter organizational commerce, lntra organizational commerce, corporate digital. Catalog, pricing and promotions can also be considered a common enterprise service that enables catalog, price and promotion calculations across all participating commerce channels.
Electronic commerce defined electronic commerce, in a broad sense, is the use of computer networks to improve organizational performance. Consumertoconsumer c2c electronic commerce promotes the opportunity for consumer to transact goods or services with other consumer present on the internet. Benefits and challenges mustapha ismail, mohammed mansur ibrahim, zay yan mahmoud sanusi, muesser nat. Limitations, classifications, impact of ecommerce on business models.
Consumer behaviour and marketing action learning objectives after studying this chapter, you will be able to understand. The trick is getting a critical mass of cooperation and consumers to use electronic mechanism i. Electronic catalogs ecatalogs are used in both consumeroriented electronic commerce cec and businesstobusi nessoriented electronic commerce bec. Four types of consumer oriented applications of ecommerce. Zhou et al online shopping acceptance model consumer oriented view of online shopping in this study. Ecom chap 4 consumer oriented ecommerce authorstream. E commerce activities have shown a steady and rapid growth. E commerce has a number of applications in retail and wholesale. Electronic commerce, consumer search and retailing cost reduction. Electronic filing click on any tax type to access online filing electronic payments electronic payment options chart by tax type the electronic payment methods. B2c refers to a transaction occurring between a business and a consumer. In other words, to make consumeroriented ecommerce more effective, we need a better understanding of the components of the business process from the initial. Ecom chap 4 consumer oriented e commerce authorstream presentation. This chapter shall apply to measures adopted or maintained by a party that affect trade by electronic means.
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